Covid-19 Health & Safety Procedure 2020

We confirm we have complied with the government’s guidance on managing the risk of COVID-19.

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Main steps to ensure we are working together safely

• We have carried out a COVID-19 risk assessment and the results will be shared with the people who work across our business
• We have additional cleaning, hand washing and hygiene procedures in place according to current government guidelines
• We have taken all reasonable steps to maintain a distance in the workplace, again in accordance with current government guidance.
• Where our staff and guests cannot be sufficiently apart, we have done everything practical to manage transmission risk

Staff Attire & Procedures

• ALL team members have been contacted and assessed for personal health concerns
• Family health concerns which could impact team members returning for work have been addressed and have been eliminated
• Arriving for work all team members will be temperature checked daily, asked for COVID-19 symptoms and will be asked to immediately wash their hands before proceeding through the restaurant
• Uniforms are washed at 60º and worn clean every day
• Face masks are provided for staff to wear, these are optional

Enhanced Standard Operating Procedures

• Menus are printed each day for guests to retain will be provided on the table
• We will be reducing the frequency of staff attending each table
• Staff will pour all wine and water for guests. We have taken measures to serve your drinks and wine in a COVID secure manner
• Napkins will not be refolded
• After every interaction with a guest which results in contaminated contact (e.g. removing plates, cutlery and glasses from a table), staff are required to wash/sanitise their hands
• Hand sanitisers are available for both staff and guest use, an individual bottle is available on each table
• Disposable gloves will be used by staff for table preparation and cleaning
• Scheduled sanitising of all touch points and shared surfaces is in place
• No physical contact such as handshakes will be permitted

Welcoming our guests

Upon entering our restaurants, we will kindly ask our guests to:

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• Sanitise their hands with the hand sanitisers provided
• To confirm that they are not experiencing any COVID symptoms
• We would prefer where possible that guests wear a face mask when entering the restaurant and going to their table, when visiting the toilet and when leaving the restaurant

Bathroom break procedure

• We request our guests to check with staff if the bathroom is free to use and the guests will be asked to socially distance on the stairs and corridor
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• We request our guests to use the hand sanitiser provided upon their arrival and after their bathroom or cigarette break

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Departure procedures

• All PDQ devices will be cleaned and sanitised each day as well as before and after each use
• When guests have finished their meal they may be asked to wait while other guests leave the restaurant to help with maintaining social distancing and ensure comfort for all guests

Deliveries across all our businesses

• We are fully briefed on our supplier’s health, safety and hygiene procedures and have approved these
• Deliveries will be dropped outside of the restaurant and will be immediately checked by a senior member of the team
• All third-party delivery boxes will be returned at the door
• Team members are required to wash and sanitise their hands after handling delivery boxes/parcels